Store Policy

Store Policy:

Please note due to the perishable nature of our products, we do not accept refunds/returns for change of mind.

Incorrect Order

Should your order be incorrect, please contact us so we can issue a replacement or refund, depending on the circumstances. We absolutely want to make certain you are satisfied with your order. Please call/text 986-777-0591 or email

Creative License

At Heartisan Bakeshop our bakers will do their best to follow customer provided recommendations and directions to the best of their ability. However, we reserve the right to creative license ~ to create a product we are proud of as it leaves the shop. Each of our orders are handmade, meaning no two items will ever be exactly the same. Please note, some of our baked goods are made with colored fondant and so there may be a slight variation in color.