FAQ's

FAQ's

Got a question? Maybe we can answer it here for you. If not, please email stacey@heartisanbakeshop.com. Our current response time is 1-3 business days (Monday-Friday) during business hours.

Where do you deliver?

We deliver within the United States.

How long do my cookies last?

Cookies will be at optimal freshness within 2 weeks of receipt, but of course, we know they won’t last that long!

Returns & Refunds

All of our goodies are made in house, by hand. Due to the perishable nature of our products, we cannot be responsible for how they are transported and stored once they leave us.

Order Cancellations & Modifications

We reserve the right to decline an order cancellation or modification if we are not able to complete the request before the product has already been made. Please double check your order before placing it, ensuring all details are correct.

Cookies for Other Occasions

Big Orders (like, huge ones)

If you’re having the wedding of the century or require cookies for a major event, we’d love to be involved. Please email us at least 21 days prior to your desired need by date and we will contact you for the necessary details.

We create cookies for all occasions, such as baby showers, weddings, birthdays, etc. Please contact us to see if we can accomodate your wishes!

Contact

If you have submitted an inquiry and haven't heard back, please note we do our best to respond as quickly as we can during business hours (9am-5pm Monday-Friday). We do not monitor our email inbox on weekends.

To get in touch, email at stacey@heartisanbakeshop.com or phone/text 986-777-0591.